Private Investigator and Compliance Agent Assistance
Frequently Asked Questions (FAQ)
How do I log in to VI?
As a subscriber, you received a package of information listing your user id, 4-digit pin code and instructions to obtain records online. Please keep this paperwork for your future reference.
To log in, please go to the Virginia.gov home page http://www.virginia.gov
- Select “Premium Services” from this page.
- Next screen: Click on the “Dept. of Motor Vehicles (DMV)” link.
- Next screen: Click on “DMV Online Records Access”.
- Next screen: Will say "Access Restricted" - click on "ok" - you are an actual subscriber.
- Next screen: Your login screen will pop up.
- For user name, please type in all lowercase characters, all one word.
- Press "Tab" to proceed to the next line.
This is where you'll type in your 4-digit pin code and what's appearing on your security token device.
Remember: Type the 4-digit pin first and immediately after please type in what is appearing on your device, no spaces, just a long continuous series of numbers.
Once I have logged into VI:
Which DCJS ID and PIN are you asking for? Business?
You are required to enter your INDIVIDUAL (NOT BUSINESS) DCJS Identification number and that 7-digit PIN number that accompanies your individual DCJS identification number.
When entering the DCJS PIN No – Are these letters and numbers (and how can we tell a “zero” from an “O”??)
DCJS Pin numbers have the ability to be 8 characters long.
The layout is XXNNXXNN where the X's are characters and the N’s are numbers. One major thing to keep in mind is that the XX’s and NN’s are grouped. There are cases where the groups of NN are just a single number. In the same respect, there are groups of XX’s that are just a single character.
Here are some examples of DCJS Pin numbers:
p5gj21
l13ir22
o35ro13
s33xu9
Compliance Agents have access to the following screens:
In order to obtain your information online, you will be required to enter the ;information listed in the highlighted areas.
Accident Investigation (ACINVMVR) Screen
Domestic/Civil (DMCVCAOV) Screen
Insurance Fraud Investigation (INSIMVR) Screen&
Judgement (JGMNTMVR) Screen
Remedy (REMDYDLR) Screen&
Repossession Vehicle (REPOMVR) Screen
Insurance Claim (INSCMVR) Screen
Levy (LEVYMVR) Screen
Description of fields:
DCJS ID: This is the number that appears on the individuals DCJS ID card. The number will begin with 99. When keying this number it, do not include any spaces or dashes.
DCJS PIN: This is the DCJS assigned pin for the individuals 99 number.
Compliant Agent SSN: This is the Compliance agents Social Security Number.
Client Name: This is the name of you client.
Case Number: This is the case number for your client’s case.
Reason: A textual field for the reason you’re pulling this record. For example: Insurance Investigation.
Date of Accident: This is the date of the accident. Format for the date is MM/DD/YYYY.
Site Date: The date the vehicle was seen and the plate number recorded. Format for the date is MM/DD/YYYY
Fraudulent Date: This is the date of the fraudulent activity. Format of the date is MM/DD/YYYY.
Judgment Date: The date of the judgment. Format of the date is MM/DD/YYYY.
Driver Number: Virginia’s DMV’s customer number also known as the DMV driver number. Do not add any spaces or dashes when keying this number in. This number may be the SSN of the individual you are requesting all vehicle information for.
Last: Last name of individual with the associated driver number.
First: First name of the individual with the associated driver number.
Middle Initial: Middle initial of the individual with the associated driver number.;This field is optional.
Address: Address of the individual with the associated driver number.
City: City of the individual with the associated driver number.
State: The state in which the associated individual lives.
ZIP: Zip code of the address where the associated individual lives.
Active vehicles: Those vehicle records that are currently registered through DMV to this individual. Please note, these records may contain those vehicles that are registered but may not be tagged.
Inactive vehicles: Those vehicles that have been registered to this individual through DMV.
Make: Make of the vehicle in question
Plate: Plate number on the vehicle in question. Do not add any spaces or dashes in this number. For example, YEM 5418 will be keyed in as YEM5418.
VIN: VIN number of the vehicle you’re trying to get information on.
Private Investigators have access to the following screens:
In order to obtain your information online, you will be required to enter the information listed in the highlighted areas.
Domestic/Civil (DMCVPIOV) Screen
Insurance Fraud Investigation (INSIMVR) Screen
Remedy (REMDYDLR) Screen
Repossession Vehicle (REPOMVR) Screen
Error Messages
If you should receive the following error messages after your report has been submitted, please fax your request (which would include your DMV account information as well as this error page) to:
Vehicle Services
Virginia Dept. of Motor Vehicles
Fax number: 804-367-9705
