Activity Calendar Help Topics


[ Viewing Activities ][ Announcing an Activity ]
[ Changing and Deleting Activities][ Frequently Asked Questions ]

[ Activities ]





Viewing an Activity or Event


Announcing an Activity


Changing and Deleting Meetings


Frequently Asked Questions

Q. What do I do if I've forgotten my password?
A. Fax a copy of your original application, or a new version on agency letterhead, to VIPNet at (804) 786-6227. Make sure to include your e-mail address. We will then reset your password to the original default, and e-mail you the password and instructions on how to change it. Include in your fax a note stating it is a copy application and not a new application.


Q. How can I get answers to questions regarding the Activities that aren't mentioned here?
A. Call Customer Service at 1-877-4VA.EGOV or e-mail at: Customer Service

Q. My password doesn't work for the Calendar! Why?
A. There are several reasons why your User ID and Password aren't being accepted (an Authorization Required error). IDs and Passwords are case-sensitive, which means you have to make sure that, if your ID and Password are in lowercase letters, then you have to type them that way when prompted. It's also possible that, for users of Microsoft Internet Explorer, a wrong password is being saved and used. Explorer saves IDs and Passwords for you, which is nice if you entered the correct information, but bad if you made a mistake. If this occurs (or if you suspect it might have), just shut down Explorer completely and start it again, making sure to enter the correct ID and Password.

 

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